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Terms & Condition

Amstirdam Coffee & Roastery - Sales Order Terms & Conditions

1. Payment Terms

  • All orders must be paid in full prior to delivery.
  • Accepted payment methods include credit card, bank transfer, or any other payment method approved by Amstirdam Coffee & Roastery.
  • No goods will be shipped until payment is confirmed.

2. Delivery

  • Delivery will be made only after receipt of full payment.
  • Estimated delivery times will be provided at the time of order confirmation, but Amstirdam Coffee & Roastery is not responsible for delays caused by circumstances beyond our control, including but not limited to weather, customs delays, or carrier issues.

3. Return Policy

  • Returns are only accepted if the customer provides an unboxing video, clearly showing the condition of the goods at the time of opening.
  • The unboxing video must be submitted within 1 day of receiving the order.
  • In addition to the unboxing video, the customer must provide a clear photo of the batch number on the product packaging to verify the specific product received.
  • Goods returned without an unboxing video or batch number photo will not be accepted for return or refund.
  • The customer is responsible for the return shipping cost, unless the return is due to a defect or error on our part.

4. Condition of Returned Goods

  • Returned products must be in their original condition, unopened, and unused.
  • Any returned goods that are damaged, opened, or not in resalable condition will not be eligible for a refund or replacement.

5. Refunds & Replacements

  • Once the return is approved and the goods are received, a refund or replacement will be processed within 7 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.

6. Exceptions

  • In cases where a product defect or error is found, Amstirdam Coffee & Roastery reserves the right to determine the most appropriate solution (refund, replacement, or store credit).

7. Force Majeure

  • Amstirdam Coffee & Roastery is not liable for delays or failures in fulfilling orders due to events beyond our reasonable control, including but not limited to strikes, acts of God, natural disasters, or government regulations.

By placing an order with Amstirdam Coffee & Roastery, you acknowledge and agree to these terms and conditions.

Thank you for your understanding and support!